Privacy Policy

Last updated: September 2026

AVRIVI respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how BY AVRIRESTA PTY LTD, trading as AVRIVI Beauty, collects, uses, stores and discloses personal information when you visit avrivibeauty.com, make a purchase or otherwise interact with us.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to us.

1. Who we are

AVRIVI is a beauty brand based in Melbourne, Australia.

For the purposes of this Privacy Policy, “AVRIVI”, “AVRIVI Beauty”, “we”, “us” and “our” refer to:

BY AVRIRESTA PTY LTD
ABN: 86 670 994 902
Email: info@avrivibeauty.com

2. Personal information we collect

The information we collect depends on how you interact with us and may include:

Identity and contact information

  • Your name.
  • Email address.
  • Telephone number.
  • Billing and delivery addresses.

Order and account information

  • Products purchased or added to your cart.
  • Order history.
  • Account login and profile information.
  • Delivery and transaction details.
  • Returns, refunds and customer-service records.

Payment information

Payments are processed through third-party payment providers.

We may receive limited transaction information, such as payment status, payment method and a transaction reference. We do not ordinarily receive or store your complete card number.

Payment providers used: Stripe

Communications and preferences

  • Messages and enquiries sent to us.
  • Product reviews or other submitted content.
  • Marketing preferences.
  • Competition, survey or promotion entries.

Technical and usage information

When you use our website, we and our service providers may automatically collect:

  • IP address.
  • Browser and device information.
  • Approximate location based on IP address.
  • Pages viewed and links selected.
  • Cart and checkout activity.
  • Referring website information.
  • Cookie and similar technology identifiers.

We generally do not require sensitive information. Please do not provide sensitive personal information unless it is reasonably necessary for your enquiry.

3. How we collect personal information

We may collect information:

  • Directly from you when you place an order, create an account or contact us.
  • When you subscribe to marketing communications.
  • When you submit a review, survey or promotion entry.
  • Automatically through cookies and similar technologies.
  • From payment, delivery, fraud-prevention and ecommerce providers.
  • From social media platforms when you interact with our accounts or content.
  • From another person authorised to deal with us on your behalf.

If you provide personal information about another person, you should have their permission to do so.

4. Why we use personal information

We may use personal information to:

  • Process payments and fulfil orders.
  • Arrange shipping and provide delivery updates.
  • Manage accounts, returns, refunds and exchanges.
  • Respond to enquiries and provide customer support.
  • Communicate important information about an order.
  • Operate, maintain and improve our website.
  • Personalise your shopping experience.
  • Conduct analytics and understand website performance.
  • Detect fraud, misuse and security incidents.
  • Send marketing communications where you have consented or where otherwise permitted by law.
  • Manage promotions, surveys and product reviews.
  • Meet accounting, tax and legal obligations.
  • Establish, exercise or defend legal claims.

Where practical, you may interact with us anonymously or using a pseudonym. However, we will need certain information to process an order, arrange delivery or respond to some requests.

5. Cookies and similar technologies

Our website uses cookies and similar technologies to:

  • Keep the website and checkout functioning.
  • Remember cart contents and preferences.
  • Maintain secure account sessions.
  • Understand how visitors use the website.
  • Measure marketing performance.
  • Display relevant advertising, where enabled.

Some cookies are necessary for the website to operate. Other cookies, including analytics or advertising cookies, may be optional.

You can manage cookies through your browser settings and, where provided, our cookie-consent tool. Disabling some cookies may affect website functionality.

6. Marketing communications

With your consent, or where otherwise permitted by law, we may send you information about AVRIVI products, offers and news.

Marketing messages will identify AVRIVI and provide an unsubscribe option. You can unsubscribe at any time by:

  • Selecting the unsubscribe link in an email.
  • Following the opt-out instructions in a message.
  • Contacting info@avrivibeauty.com.

We may still send non-marketing communications needed to administer an order, account, return or customer-service request.

7. When we disclose personal information

We may disclose personal information to service providers that help us operate our business, including:

  • Website, ecommerce and hosting providers.
  • Payment processors.
  • Australia Post and other delivery providers.
  • Email and customer-communication platforms.
  • Analytics and advertising providers.
  • Fraud-prevention and website-security services.
  • Customer-support and business-software providers.
  • Accountants, insurers, lawyers and professional advisers.

We may also disclose information:

  • Where required or authorised by law.
  • To investigate suspected fraud, unlawful activity or security threats.
  • To protect our rights, customers or the public.
  • In connection with a proposed or completed sale, merger or transfer of the business.

Service providers are given only the information reasonably necessary to perform their functions.

8. Overseas processing and disclosure

Some of our technology, payment, hosting, analytics or marketing providers may store or process personal information outside Australia.

Where required, we take reasonable steps to ensure overseas recipients handle personal information appropriately. However, overseas privacy laws may differ from Australian law.

9. Data security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, interference, unauthorised access, modification and disclosure.

These measures may include access controls, secure payment processing, software updates, backups and restricted staff or contractor access.

No online transmission or storage method is completely secure, and we cannot guarantee absolute security.

If you believe your information or AVRIVI account has been compromised, contact us promptly at info@avrivibeauty.com.

10. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Complete transactions and provide support.
  • Maintain business and tax records.
  • Resolve disputes.
  • Prevent fraud.
  • Meet legal and regulatory obligations.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, unless it must be retained by law.

11. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Send your request to info@avrivibeauty.com. We may need to verify your identity before completing the request.

We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain why where required by law.

12. Privacy complaints

If you have a concern about how we have handled your personal information, contact:

Privacy Officer – AVRIVI Beauty
Email: info@avrivibeauty.com

Please include enough information for us to understand and investigate your concern. We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at oaic.gov.au.

13. Children’s privacy

Our online store is intended for customers aged 18 and over.

If you are under 18, you should use the website and place orders only with the involvement and permission of a parent or legal guardian.

If we learn that we have collected a child’s personal information without appropriate consent, we will take reasonable steps to delete it.

14. Third-party websites

Our website may link to third-party websites, platforms or services.

We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, service providers or legal obligations change.

The current version will be published on this page with its updated date. Material changes may also be communicated through our website or directly where appropriate.

16. Contact us

For privacy questions, access or correction requests, or complaints, contact us via email: info@avrivibeauty.com